Option Care Pharmacy Programs Coordinator in Baltimore, Maryland

Option Care is a healthcare services company that at its core delivers high quality, cost effective infusion services through trusted partnerships across the healthcare system, resulting in outcomes that make a positive difference in people’s lives.

Job Description Summary:

Responsible for coordinating pharmaceutical manufacturer program functions. Job responsibilities to include intake processing, insurance verification, referral triage, data collection and reporting and other elements as determined by the specific Program. Assists in the development of and executing reports, performing initial review of activity based data, organizing program training, and communicating relevant information to program stakeholders. Individual will be assigned to a primary Program(s) and may be required to assist with other Programs as assigned.

Job Description:

Job Responsibilities:

  • Communicates with pharmaceutical manufacturers’ designated representatives, along with local Option Care operations, concerning implementation and coordination of the assigned Program.

  • Documents and records Program performance measures, deliverables, and other benchmarks according to the Program’s plan and as designated.

  • Follows up with stakeholders to ensure completion of assigned tasks and initiates data/information collection.

  • Assists in the identification, communication, and resolution of opportunities/risks relative to the acceptance of patients onto service, the dispensing of drug product and associated services.

  • Assists in development of related SOPs, workflow and project plans for identified Program(s).

  • Collects information relative to Program(s) and reports pursuant to Program requirements.

  • Demonstrates compliance and respect for adherence to, and promotion of, the mission, vision, and values of Option Care.

Supervisory Responsibilities: i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.


Basic Education and/or Experience Requirements:

High school diploma or equivalent required. Two years of experience in insurance/ health benefit verification, medical terminology and/or pharmacy technician training required.

Basic Qualifications & Interests:

Previous experience in a customer service role as documented in work history.

Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required.

Travel Requirements: Minimal Travel

Preferred Qualifications & Interests:

Two years of home infusion pharmacy, specialty pharmacy, or home care experience.

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Option Care is a leading provider of home and alternate treatment site infusion services. With a staff of more than 1,700 clinical experts – including specially trained infusion nurses, infusion pharmacists and registered dietitians – Option Care treats patients with a wide range of acute and chronic conditions. Comprehensive therapy management programs are offered for patients with nutrition disorders, bleeding disorders and heart failure, as well as those needing immunoglobulin (IG) therapy and anti-infective therapy. Option Care is able to provide services to 92% of the nation’s population through more than 90 infusion pharmacies and 100 alternate treatment sites across the country.